Unfortunately, due to the recent introduction on July 1st 2021 of IOSS (Import One-Stop Shop) numbers in shipping to the EU, we have had to disable all international shipping. To briefly explain:
The rules changed so that items under 22 euros in value are no longer exempt from VAT, which means a customer in the destination country has to pay their local VAT rate as an import charge. This obviously leads to delays, returns, customer complaints. The IOSS number circumvents this, and takes the payment from the exporter, not the customer. Problem is, we don't have one. Until we get one or the rules change again, we effectively ship to the EU at our own peril.
We will continue shipping internationally on eBay - seller name old-timer40. As a third-party marketplace, they have their own IOSS number, which means it's a non-issue there. We're very sorry for the inconvenience.
Jeremy, Sue and Chris
COVID-19 UPDATE November 3rd 2020
We will be operating as normal this week and during the national lockdown commencing on November 5th. We are still taking visitors to our office, though we require anyone who wishes to visit to also wear a face covering and to let us know beforehand. There are no changes to opening times. Further updates will be provided if anything changes.
HOLIDAY UPDATE October 20th 2020
We will be closed from Friday 23rd October until the evening of Monday 26th October. First orders will be dispatched on Tuesday. We are sorry for any inconvenience.
HOLIDAY UPDATE July 2nd 2020
As happy as we are to have been able to keep working during this troubled period, we have missed our holidays. We have not had a day off since late last year, so we will be taking some time off soon. From Friday July 10th to the morning of Monday July 20th, we will be closed and not taking orders. On July 20th, we will resume normal function. We are sorry for any inconvenience this break may cause you.
COVID-19 UPDATE May 11th 2020
We are extremely lucky that so far we have managed to remain open for business safely, thanks to the below mentioned exceptions to the lockdown announced on its initiation. Now that we are starting to ease out of lockdown, we are, as before, remaining openonline on a day-to-day basis. For everyone's safety, we are also still closed to visitors. Dispatch time should still be 1 day, though this may be increased to 2 days in the event that we are overwhelmed by the number of orders on a given day. Delivery times are still very likely to be delayed, but this may start to improve with the easing of the lockdown.
COVID-19 UPDATE March 24th 2020
In accordance with the exceptions to the lockdown announced on 23/03/20, we, as an online retailer, will be remaining open on a day-to-day basis, though we will be closed to visitors. Any orders will be dispatched as normal the following day, and there should otherwise be no disruption. Delivery times may be delayed.